Our websites use several different forms that can be used to request information about or procurement of products, and services. From these forms, we collect the following information:

 

 

Unique identifiers

Financial information

Live Chat Messages

 

Zenclouds does not intentionally gather personal data about visitors who are under the age of 13.

 

Zenclouds does not view the files that you upload, download or store using our service, and does not monitor or disclose any information regarding your specific files and data without your permission, unless required by law applicable to Zenclouds, or in accordance with this policy and our terms of service.

 

While Zenclouds does not monitor, view or disclose the specific data stored using its service, it is necessary to track various aspects of your account to support features including, but not limited to, bandwidth monitoring, cpu and storage usage. In the course of technical troubleshooting, we may on occasion be required to mount and inspect your file system, monitor traffic to and from your slice and monitor CPU usage.

 

 

Zenclouds is committed to industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. Credit Card information is encrypted during transmission, and our company databases are accessible only by persons who have entered into and are bound by a confidentiality and nondisclosure agreement with Zenclouds.

 

To protect your account information and data, please keep your passwords and Application Programming Interface (API) key private.



 

 

We use customer information to send via email pertinent administrative communications regarding their accounts or our services. This information will not be used in a manner different than the purpose for which it was originally collected, unless Zenclouds has first obtained your consent to do so.

 

A Customer may, at any time, choose to correct or update the information they have submitted to Zenclouds by updating their account on our website. If you cancel your account, your personal data and other information may be retained in our archive or backup records; however, credit card numbers are not retained.

 

 


We may ask visitors to enter credit card or account information through manage.zenclouds.com. Credit card information is encrypted for its protection prior to its transmission over the internet. We collect this information on a transaction-by-transaction basis. We will not authorize the release of the information with anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes in accordance with applicable regulatory requirements.



 

 

We use cookies to collect non-personal data that enables us to better understand and improve the usability, performance and effectiveness of our service. Cookies are unique text files sent to your browser and stored on your computer. Disabling the use of cookies may affect your ability to use some features of our service.

 

Zenclouds also collects general information about visits to our websites. This information includes parameters such as the number of visits and browser details. No personal details are present in this data and it is utilized for the sole purpose of better understanding website usage to improve user experiences

 

 

The Zenclouds websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy, and you should review those policies prior to using the websites. Zenclouds has no responsibility for linked websites and these links are provided solely for the convenience and information of users.

 


All information collected by Zenclouds is used for purposes of facilitating our services, providing support to users, improving our services, and administration. We will not sell or market the email addresses or other collected personal information of our customers to any third parties not affiliated with us.

 

 

We at Zenclouds respect your privacy and take the issue of Internet privacy very seriously. This Policy applies to all of the products and services offered by Zenclouds or its subsidiaries or affiliated companies. If you have any questions about this Policy, please feel free to contact us through our website or email us at support@zenclouds.com

 

 

Zenclouds reserves the right in its sole discretion to revise, amend, or modify this policy and our other policies at any time and in any manner. Notice of any revision, amendment, or modification of this policy will be posted on the Zenclouds websites, and a user’s continued use of the service and the websites will signify agreement to such changes.